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Return Policy
Once I have ordered and recieved an item, how can I return it?
** Only Defective Items can be Exchanged (No Returns) **
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General Information
- Night Dreams retail locations are not affiliated with the WebStore. Items cannot be returned or exchanged at any of the retail locations.
- All returns must be pre-notified. Prior to returning any defective products please email internetmgr@nightdreams.com with Exchange in the subject line; please include your order ID number, name and address and a brief explanation for the reason of your return.
- Pre-notification must occur within 15 days of receipt.
- For all orders, please allow up to 3 weeks for processing.
- NightDreams is not responsible for the cost of Return Shipping.
- Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.
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When returning your item(s) please include
- Order ID
- A note telling us what the problem is.
- Exchanged items will be shipped out via Standard service at no additional cost.
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Exchanging videos/DVDs
- Due to the ease of duplication DVD's are not returnable.
- We can only accept opened videos for return if they were defective, in which case we will send you another copy of the same video.
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Exchanging Clothing Items
- All clothing is non-refundable.
- Clothing which is unused and original tags are still present (on the clothing) can be exchanged for a different size.
